Privacy Policy
Effective Date: 26. 2. 2025
Welcome to Chalkbag ("we", "our", "us"). We are committed to protecting your privacy. This privacy policy explains how we collect, use, and disclose your personal information when you use our services, including our website and applications.
1. Data Collection
We collect the following types of personal information when you use our services:
Personal Data
Personal data is information that we keep secure and do not share with anyone, except as required by law or with your explicit consent. This includes:
- Email address: We collect your email address when you create an account or sign up for our services. This is used for account management, notifications, and communication purposes.
- Password hashes: For authentication, we store password hashes. Passwords are securely processed using industry-standard cryptographic hashing techniques to ensure they cannot be accessed or retrieved in plain text.
Public Data
Public data is information that you provide voluntarily and may be visible to other users or the public. This includes:
- Nickname/Username: You may choose a nickname or username that will be visible to other users within our platform.
- Profile picture: You may upload a profile picture, which will be displayed publicly on your profile.
- User-generated content: This includes any content you voluntarily provide, such as comments, feedback, or photos that may be shared within the platform or with other users.
- Activity data: Information about your interactions with the platform, such as climbing activities, routes completed, and progress, which may be visible to other users or shared in public areas of the platform.
2. How We Use Your Data
We use your data for the following purposes:
Personal Data
Personal data, such as your email address, is used solely for the following purposes:
- Account management: To create, manage, and secure your account.
- Communication: To send important account-related notifications, such as password resets, updates, or service changes. We may also use your email to respond to support requests or inquiries.
- Security: To protect your account from unauthorized access and ensure the integrity of our platform.
Your personal data is not used for marketing or shared with third parties, except as required by law or with your explicit consent.
Public Data
Public data, such as your nickname, profile picture, user-generated content, and activity data, is used for the following purposes:
- Platform interaction: To display your profile, activity, and user-generated content to other users and the public.
- Community features: To enable interactions with other users on the platform, such as comments, feedback, and sharing of climbing achievements or experiences.
- Improvement of services: To analyze user behavior and preferences, helping us improve and personalize the platform for all users.
3. Third-Party Sharing
We may share your data with trusted third parties, but only in the following cases:
Personal Data
Your personal data, such as your email address, is never shared with third parties except:
- For legal compliance: If required by law, regulation, or legal process.
- With your explicit consent: If you opt-in for any service or feature that requires sharing your personal data.
Public Data
Your public data, such as your nickname, profile picture, user-generated content, and activity data, may be shared with:
- Other users: Public data such as your nickname, profile picture, and activity data may be visible to other users of the platform.
- Climbing staff: For analytics purposes to improve the service at specific climbing locations. This includes your activity data, achievements, and other public profile information.
4. Data Retention
We retain your personal data for as long as your account remains active. If you decide to delete your account, we will remove your personal data in accordance with our data retention policy, unless we are required to keep it for legal or regulatory purposes. Data associated with your account may be retained in backup archives for a limited period as part of our system management.
5. Your Rights
You have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: If any of your personal data is incorrect or incomplete, you have the right to request correction.
- Deletion: You can request the deletion of your personal data. Please note that if you choose to delete your account, certain data may be retained for legal or operational purposes.
- Portability: You may request that your personal data be provided in a structured, commonly used, and machine-readable format for transfer to another service provider.
6. Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption and secure storage practices. However, no method of transmission over the internet or method of electronic storage is 100% secure, so while we strive to protect your personal information, we cannot guarantee its absolute security.
7. Cookies
We use essential cookies that are required for the website to function properly. These cookies allow you to navigate our website and use its features, such as accessing secure areas and remembering your preferences. These cookies are necessary for the website's basic functionality and cannot be disabled.
We do not use any non-essential cookies or similar technologies for tracking or analytics purposes. You can control the use of cookies through your browser settings, but please note that disabling essential cookies may affect the functionality of the website.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have any questions about this privacy policy or your personal data, please contact us at:
- Email: contact@chalkbag.app